An IT Support salary should reflect the complexity of the role or the level of industry demand for skilled talent in the area. IT Support professionals need strong technical skills to service the computer networks of entire organisations, combined with outstanding communication skills to negotiate a strong salary.
Percentiles of an IT Support salary
In the Robert Half Salary Guide, salaries are broken down by percentiles. This allows you to see how different skills, experience and qualifications – along with different roles, can shape an IT Support salary.
In this IT Support salary percentile, candidates are expected to be able to troubleshoot a range of devices including printers, desktops, laptops and mobile devices. With entry-level or less than average experience in the role, skills development may be required in solving technical problems, and communicating with users both over the phone and face-to-face. Job opportunities may lie with smaller organisation that have less complex IT systems. Candidates are likely to have already, or be working towards, tertiary qualifications such as a degree in Computer Science.
An IT Support professional in this percentile will typically have skills in setting up systems in-house, and assisting with the installation and troubleshooting of new products. Responsibilities can include assisting the IT team evaluate new products and support tender bids. This salary percentile may also apply in industries where there is a moderate level of competition for skilled talent.
To earn this level of IT Support salary, candidates will have more than typical experience in the role, and may be required to have skills in software development or coding experience. As the role will be relatively complex, a keen eye for detail is essential, together with the ability to convey complex issues to non-IT staff. Employers are likely to look for candidates who are committed to staying up to date with the latest IT products, security measures and technical innovations.
At this IT Support salary percentile, candidates will have significant experience in a role that is likely to be more managerial than hands-on. Sought-after skills may include the ability to develop and deliver training programs for end users, monitoring and management of software licenses, and liaising with external suppliers. Not only are IT Support professionals in this salary percentile expected to monitor IT industry trends, they will also be responsible for providing recommendations on new hardware or software to business leaders.