A Receptionist salary will depend on a candidate’s experience and skillset. The role of a Receptionist calls for a diverse skill set including strong cross-channel communication skills, and a willingness to support personal and executive assistants. Receptionists who can leverage experience with Customer Relationship Management (CRM) software, database management and social media management can be in a strong position to negotiate their salary.
Percentiles of a Receptionist salary
In the Robert Half Salary Guide, salaries are broken down by percentiles. This allows you to see how different skills, experience and qualifications – along with different roles, can shape a Receptionist salary.
This Receptionist salary percentile applies to candidates with entry level experience. Good communication skills are required as responsibilities are likely to include answering and transferring incoming calls, managing email requests and responding to general enquiries. This salary percentile may also apply in smaller, less complex organisations or in industries where there is a low level of competition for talent.
At this Receptionist salary percentile, candidates are expected to have average experience though knowledge of MS Office will be highly desirable. Candidates are likely to need experience in maintaining files and documents, as well as processing incoming and outgoing mail. In smaller organisations, receptionists in this salary percentile may be required to perform a broader range of tasks including scheduling appointments.
This Receptionist salary percentile applies to candidates with more than typical experience, who can contribute to the efficient functioning of the office. A broad skill set is required that may span managing social media, and supporting other departments with responsibilities such as assisting HR with onboarding. This salary percentile can also apply in industries where there is an above average level of competition for talent.
In the top Receptionist salary percentile, candidates are expected to have significant, highly relevant experience. At this level of remuneration, the role can be complex. Candidates must be able to work autonomously and multi-task under pressure while always remaining professional and confident in dealings with clients or customers. As the frontline face of the organisation, receptionists earning a top salary require excellent collaborative skills to respond to a variety of requests from different departments. Experience across a broad range of administrative functions including event scheduling and management, may be expected in this salary percentile.