New research reveals jobseekers’ biggest frustrations in recruitment process

Businesses are missing out on top talent because they are alienating candidates with poor communication and long hiring practices. Read more here.

  • Top three frustrations of Australian jobseekers about the recruitment process are slow feedback (53%), delayed decision-making from hiring managers (46%) and poor communication (44%). 
  • 73% of Australian jobseekers regularly receive multiple job offers when searching for work, highlighting the need for companies to effectively manage the recruitment process to secure the best candidates.

Businesses around the world are missing out on top talent because they are alienating candidates with poor communication and long hiring practices, new independent research from Robert Half reveals.

In the poll of 1,000 jobseekers across Australia, Robert Half has found that the biggest frustration with job applications is slow feedback from prospective employers about progress through the application process. This was cited by more than half (53%) of candidates. Other frustrations include:
Australian jobseekers were asked: “What are your biggest frustrations about the recruitment process when applying for a new role?”

Slow feedback to get an update about where I stand in the recruitment process  53%
Delayed decision-making 46%
Poor communication about the required steps in the recruitment process 44%
Doing multiple job interviews with the same employer 40%
Keeping track of multiple job interviews/opportunities with different employers 34%
Lack of transparency on rewards and benefits 27%
Difficulties scheduling interviews 25%
Changing role requirements 19%
Disappointment with contractual terms 17%

Source: Independent survey among 1,000 jobseekers in Australia – multiple answers allowed.

When professionals are looking for a new job, they do so actively with 47% of jobseekers applying for ten roles or more at the same time. However, in a market where 97% of Australian managers say they find it challenging to source skilled talent, they need to act fast or risk losing talent. The research indicates that more than seven in 10 jobseekers (73%) regularly receive multiple job offers when searching for work, with 38% “often” or “always” getting more than one offer.

“With top skills in short supply recruitment today is a seller’s market, and businesses cannot afford to alienate talent with long, drawn-out interview processes,” said David Jones, Senior Managing Director at Robert Half Asia Pacific.

“A company’s recruitment process needs to be balanced against the expectations and frustrations of the jobseekers themselves. Companies could well benefit from reviewing and, if necessary, streamlining their application and interview process to ensure that delays and other frustrations are not costing them the best candidates,” David Jones continued.

With slow feedback and poor communication being top frustrations for Australian jobseekers, 47% of them generally do not even receive feedback from their potential employers about their performance in interviews and 51% do not receive feedback about the reason why they were not offered the job. 

Companies need to be wary that the implications of slow communication and the lack of feedback can be far-reaching with 43% of jobseekers saying they would not recommend a company as a potential employer and 38% even willing to withdraw their application if they have not received a timely response about the status of their application.

“While multi-stage interviews might be unavoidable, timely communication throughout the application progress is not only key to keeping candidates interested in the role, companies cannot forget that how interviewees are treated during this process can also impact the organisation’s reputation and even business opportunities. Disengaged job applicants who have had a negative experience with a company are not only likely to withdraw their application, they could potentially speak negatively of the organisation at hand, jeopardising the attractiveness of the company as an employer of choice and even potential business,” concluded David Jones. 


About the research
The study was developed by Robert Half and conducted in December 2017-January 2018 by an independent research company among 1,000 jobseekers in Australia.


Katherine Mills
Public Relations Manager, Asia Pacific
P: +61 2 8028 7757
E: [email protected]