IT Service Desk Analyst - Campbelltown


Salary:

$26.00 - 26.00 / hour

Location:

Western Sydney

Date posted:

June 20, 2018

Employment type:

Permanent

Job Reference:

068000010330129

Specialisation:

IT and technology


Description

The Role

We are looking for someone who can troubleshoot and support the business of 600 users across the business in IT. Working in a team of 5 technical people you will have experience managing a ticketing system called Service desk Plus (desirable) and dealing with 1-2 Severity issues. Rolling up your sleeves if necessary and get technical with end user support with a strong positive attitude is a must.

They want someone who is very process and documentation orientated. Someone who can bring innovative fresh ideas to a standard service desk. Someone who can analyse incidents not just complete them. (Root cause analysis)

Role responsibilities:

  • Business as usual support activities related to organisations diverse IT service offerings
  • Ownership of the Standard Operating Environment, domain/file share access management and business process compliance
  • Continual Service Improvement of the IT Service Desk function

Key skills and attributes:

  • Good experience working with Microsoft technologies such as Active Directory.
  • A good understanding of networking aspects such as DNS, DHCP, TCP/IP.
  • Relevant experience in a similar role within a medium to large organisation.
  • Ability to problem solve through analytical thinking and research rather than historical learning.
  • A strong customer focus and ability to communicate articulately in technical and non-technical language.
  • Ability to manage competing priorities and deliver outcomes in a fast paced environment.
  • Commitment to role modeling our values of: Respect, Integrity, Optimism, Trust and Teamwork.

This is a 6-month contract that will see this individual involved in exciting projects such as SOE refresh, PC rollouts etc… in addition to business as usual duties.

Your Profile

They are looking for someone who is passionate and energetic about making a difference. You must have outstanding customer service as well as excellent written and verbal communications skills. In return you will be rewarded with a fun working environment with the opportunity to develop your skill as an IT Service Desk Analyst.

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office at [email protected] .

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



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