Desktop Support Analyst


$30.00 - 35.00 / hour


Western Sydney

Date posted:

10 May 2019

Employment type:


Job reference:



IT and technology


The Company

Sydney based IT solutions company offering comprehensive range of IT products and services to small-to-medium sized Australian Business, are looking for an individual who can deliver Valuable Final Product (VFP) in a timely, efficient, professional and friendly manner.

The Role

You will have a minimum 1-year experience working as a level 1 Service Desk Engineer in a MSP environment, enjoy working with people and interacting with the business. This will be a busy role but will keep you challenged and engaged!

Key responsibilities include:

- Representing the organisation in a professional and courteous manner

- Ensure requests for services are responded to within SLA limits.

- Follow processes and guidelines to achieve the best outcome which include (but not limited to) correct ticket classification and providing customers with regular updates.

- Correctly identifying the problem within allocated timeframes and escalating ticket when needed.

- Ensuring that documentation is up to date.

Your Profile

We are seeking people who are passionate about delivering exceptional service to a leading organisation, you will also be required to provide peripheral support. In return you will be rewarded with a dynamic working environment with loads of activities occurring on a day to day basis.

Apply Today

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Windows, 7/10 & 12, Office 365, Exchange 2013 and MS Office 2013/2016 experience with citrix, CISCO VOIP phones and android phones, Mac OS


Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255