Desktop Support Analyst


Salary:

$30.00 - $35.00 / hour

Location:

Western Sydney

Date posted:

10 May 2019

Employment type:

Project

Job reference:

AS168653

Specialisation:

IT and technology


Description

The Company

Sydney based IT solutions company offering comprehensive range of IT products and services to small-to-medium sized Australian Business, are looking for an individual who can deliver Valuable Final Product (VFP) in a timely, efficient, professional and friendly manner.

The Role

You will have a minimum 1-year experience working as a level 1 Service Desk Engineer in a MSP environment, enjoy working with people and interacting with the business. This will be a busy role but will keep you challenged and engaged!

Key responsibilities include:

- Representing the organisation in a professional and courteous manner

- Ensure requests for services are responded to within SLA limits.

- Follow processes and guidelines to achieve the best outcome which include (but not limited to) correct ticket classification and providing customers with regular updates.

- Correctly identifying the problem within allocated timeframes and escalating ticket when needed.

- Ensuring that documentation is up to date.

Your Profile

We are seeking people who are passionate about delivering exceptional service to a leading organisation, you will also be required to provide peripheral support. In return you will be rewarded with a dynamic working environment with loads of activities occurring on a day to day basis.

Apply Today

Please send your resume by clicking on the apply button. Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney

Requirements
Windows, 7/10 & 12, Office 365, Exchange 2013 and MS Office 2013/2016 experience with citrix, CISCO VOIP phones and android phones, Mac OS


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
Delivery Manager | DWH Unification | CBD
Melbourne CBD
Project
22 September 2019
Senior Project Manager | FinTech | CBD
Melbourne CBD
Project
21 September 2019
Salesforce Administrator
Melbourne CBD
Project
20 September 2019
Accounts Payable Officer
Melbourne CBD
Temporary
20 September 2019
Administration Manager
Inner Suburbs Melbourne
Permanent
20 September 2019
Network and System Administrator
Sydney CBD
Permanent
20 September 2019
Receptionist
Melbourne CBD
Permanent
20 September 2019
Management Accountant
Inner Suburbs Melbourne
Permanent
20 September 2019
Senior Finance Officer
Eastern Suburbs Perth
Temporary
20 September 2019
Shared Services Manager
Northern Suburbs Melbourne
Permanent
20 September 2019
3X Senior .NET Developer | $700 per day | SE Suburbs
SE Suburbs Melbourne
Project
20 September 2019
IT Business Analyst
Sydney CBD
Permanent
20 September 2019
Working Holiday Candidates - Accounting & Finance
Melbourne CBD
Temporary
20 September 2019
PHP Full Stack Developer
Perth CBD
Permanent
20 September 2019
Finance Manager
Sydney
Permanent
20 September 2019
See more jobs >