Technical Services Analyst


Salary:

$75000 - 90000 / annum

Location:

Sydney CBD

Date posted:

July 2, 2018

Employment type:

Permanent

Job reference:

RT02

Specialisation:

IT and technology


Description

The Role

The Technical Services Analyst requires the ability to understand client requirements and create practical solutions for their reporting needs. They also need to work with around 8 support professionals and other members of the team to ensure a streamlined migration from one system to another, and must be able to communicate in a clear and concise manner.

Responsibilities:

  • Report template customization
  • Technical guide writing/documentation
  • Running customer migrations and deployments
  • Bug testing
  • Client system configuration changes.

The ideal candidate will possess:

  • 2 years of experience in a professional services environment.
  • Experience with report writing software (SSRS, Crystal Reports, Dev Express, etc.)
  • Basic programming skills (Experience working with XML is a plus)
  • Experience with SQL.
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with Powershell and Windows Shell.
  • Familiarity with bug tracking software (Jira, Redmine, etc.)
  • Documentation managements skills
  • Content Management Experience would be an advantage

Your Profile

Culture is everything to my client and so they are firstly looking for someone who has a;

  • Strong Customer Focus
  • MSP and/or professional service experience would be preferred
  • Excellent Communication Skills
  • Ability to lead a strong existing support team
  • Ability to quickly, build and maintain relationships with customers and colleague
  • A passion for technology
  • Excellent communication skills and phone manner
  • Formal IT qualification
  • Ability to work under pressure
  • Team spirit and a positive, pro-active attitude

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24 1 Martin Place Sydney, NSW 2000 02 9241 6255
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