Software Support Engineer
$80,000.00 - $90,000.00 / annum
16 June 2019
IT and technology
The client is a growing Fintech based in the heart of the CBD, they offer a CRM integration service which streamlines processes for brokerages, financial planners and capital firms. They have an open planned office and a social team with drinks and team events.
As the first line of support for customers you will be responsible for troubleshooting their initial issues and either escalating the issue to the development team by raising bug requests, resolving the issues where possible or escalating through to the customer success team. Additionally, you will be handling requests around the functionality of the platform and training clients on how to use the platform most effectively.
The role will be suitable for someone with an IT service support background and a keen interest in financial markets and trading. The individual will be able to show an ability to problem solve and clear communication skills.
You will be managing or resolving issues in a timely manner such as: customer connection issues to the platform, network issues with the platform, provide functional support for customer use of the trading platform, provide support with the delivery of new applications to the customers
To be successful in undertaking these tasks the following is required
Skills and experience:
- Excellent listening, communication and problem-solving skills
- Previous experience in application or software support
- Work with supporting CRM's, preferably Salesforce
- A keen interest in financial services and markets and a knowledge around lending is beneficial
- A true passion for customer service and support
This is a permanent full-time role offering $80,000 - $90,000 plus super - depending on experience.
*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.
Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.
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Sydney NSW 2000
au 02 9241 6255