Service Desk Analyst - Level 1

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Salary : $45000 - $50000
Location : Sydney CBD
Post Date :
Employment Type : Permanent
Job Reference : BBYX180920172
Job Classification : IT & Technology

Description :

The Company

The company is a national organization and retail franchise that is sat across 400 retail stores and 1,500 internal years Australia and New Zealand.

What's in it for you?

  • Nationally branded organization
  • Fast paced environment with lots to learn
  • Great managers and team environment

The Role

You will be providing excellent service desk support to various user sites, working with Microsoft (Windows 8/10), Active Directory, Exchange and Office 365. As part of a close-knit team, you will be know how to prioritize queries and provide excellent IT support, particularly over the phone.

Key responsibilities include:

  • Level 1 Service Desk support and internal-user support across various retail and company sites across Australia;
  • Remote support across desktops and over the phone, troubleshooting various apps, network, internal systems including POS systems;
  • Assistance with various ad hoc projects.

About You - A Suitable Candidate?

As a Service Desk Analyst, you will be a strong problem solver and committed to customer service. Experienced in providing excellent IT support, you will be offering solution orientated communications to end users across the business.

You will have:

  • A customer focus and strong troubleshooting skills;
  • Excellent written & verbal communication skills;
  • Good knowledge and experience with Windows based technologies.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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