Service Desk Analyst - Legal Firm


Salary:

$35 - 40 / hour

Location:

Sydney CBD

Date posted:

26 November 2018

Employment type:

Project

Job reference:

068000010433757

Specialisation:

IT and technology


Description

The Company

One of the top 10 largest law firms in the world operating from the Sydney CBD. We believe that legal services are much more than just the law - they are about great people, sustained excellence and exceptional client service.

The Role

To provide a high-quality IT support service to support business needs of a growing business and to ensure all Service Desk requests are handled in a polite, friendly and helpful manner.

To review, analyse and identify the nature and key causes of Service Desk queries with view to reducing overall volume.

Key responsibilities include:

- Providing Service Desk assistance to all levels of the firm

- Managing the IT Service Desk queue and prioritising problem resolutions including managing end users' expectations during the problem resolution process

- Analyses patterns arising from Service Desk queries with view to identifying key causes and advising on/implementing solutions

- Improves Service Desk service level - namely turnaround times and reducing / eliminating 'repeat queries'

- Resolving all technical and non-technical IT related issues in the Service Desk

Your Profile:

- A minimum of 2-3 years' experience in a similar role in a legal environment

- Sound understanding of practice management and document management systems

- Advanced level knowledge of Microsoft Outlook, Word, Excel and PowerPoint

- WorkSite and Interaction experience is highly desirable

- Strong verbal and communication / presentation skills

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office on [email protected] .

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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