Service Desk Analyst


Salary:

$28 - 32 / hour

Location:

Sydney CBD

Date posted:

10 June 2019

Employment type:

Permanent

Job reference:

1234

Specialisation:

IT and technology


Description

The Role











To provide a high-quality IT support service to support business needs of a private


healthcare provider based in Sydney's CBD and to ensure all Service Desk requests are


handled in a polite, friendly and helpful manner.


To review, analyse and identify the nature and key causes of Service Desk incidents with


view to reducing overall volume. You'll be working within a wider service desk team who


have varying levels of tenure in the business .




Key responsibilities include:










- Providing Level 1 Support for 300 internal users


- ServiceNow service management suite,


- Windows 10 and Mac OS,


- Exposure to Office 365,


- SCCM deployment experience and Audio Visual and Video Conferencing (Crestron/Polycom) troubleshooting experience.



Your Profile:




  • Level 1 & 2 IT Support, including account setups in AD, Exchange, various business applications, printing and telephony.

  • SCCM deployment is a key and reoccurring activity within the role.

  • Experience with Provisioning.

  • Excellent written and verbal communication skills.

  • Some exposure to VOIP would be highly advantageous.







Apply Today


Please send your resume by clicking on the apply button or for further information, contact Felix Oates in our Sydney office on Felix.Oates@roberthalf.com.au .




Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney

Requirements
Windows 10, Office 2016/O365 , WorkSite, Imanage/DocsCorp, Citrix, Elite


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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