Product Support Engineer


Salary:

$80000 - 100000 / annum

Location:

Sydney CBD

Date posted:

4 June 2019

Employment type:

Project

Job reference:

8887-289-330

Specialisation:

IT and technology


Description








The Company



Excellent opportunity to join a Software start-up who have been continuing to have great success and gain market share. Located in modern CBD offices, they can offer an excellent company culture where you can grow your career surrounded by motivated and talented individuals. On offer is a 12-month FTC working as the Product Support Engineer within the Customer Success Team.




The Role



You will work with the Development and QA teams in order to diagnose, troubleshoot and resolve issues. Your day to day duties will include:



  • Maintain a solid understanding of the software,

  • Support clients on software issues,

  • Troubleshot critical production issues including system unavailability and data integrity,

  • Handle inquiries and information requests,

  • Provide support for new releases and configuration changes,

  • Gather information for analysis, research and set up test environments and propose resolutions,

  • Document new processes and maintain existing documentation,

  • Attend meetings and provide status updates.



Your Profile




  • Experience working as a Support Engineer,

  • Experience in salesforce administration or development preferred,

  • Excellent communication skills to manage stakeholders,

  • Ability to diagnose and use industry standard tools and techniques,

  • Experience working with a CRM software.


Apply Today


Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.


Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney




Requirements
Support Engineer, Software, CRM, salesforce.com, development, troubleshoot, production issues, configuration


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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