Level 3 Help Desk Support


Salary:

$45.00 - $50.00 / hour

Location:

Sydney CBD

Date posted:

14 May 2019

Employment type:

Project

Job reference:

FO13

Specialisation:

IT and technology


Description

The Company

A new tech start up that streamlines business operations using technology.

The Role

To provide a high-quality IT support service to support business needs of a growing business and to ensure all Service Desk requests are handled in a polite, friendly and helpful manner.

To review, analyse and identify the nature and key causes of Service Desk queries with view to reducing overall volume.

Key responsibilities include:

- Providing Service Desk assistance to all levels of the firm

- Taking ownership of escalations from level 1 and 2 analysts.

- Accountable for support across issues including database admin, troubleshooting, configuration and other various infrastructure issues.

- Analyses patterns arising from Service Desk queries with view to identifying key causes and advising on/implementing solutions

- Taking an active part in advising on wider IT infrastructure solutions throughout the business.

- Resolving all technical and non-technical IT related issues in the Service Desk.

Your Profile:

- A minimum of 4 years' experience in a service desk role.

- Windows 7/10

- Microsoft Office Suite and Office 365 support

- MS AD/ Exchange support.

- Mobile Device Management.

- Experience with IT ticketing based systems would be highly advantageous.

- Strong verbal and communication / presentation skills

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Felix Oates in our Sydney office on Felix.Oates@roberthalf.com.au .

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney

Requirements
Windows 10, Office 2016/O365 , WorkSite, Imanage/DocsCorp, Citrix, Elite


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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