Application Support - Pronto Expert


Salary:

$80000 - 85000 / annum

Location:

Parramatta

Date posted:

July 28

Employment type:

Permanent

Job Reference:

BBYX50720171

Specialisation:

IT & Technology


Description

The Company

Having been established for over 80 years, the company is an engineering solutions company that works reaches a global scale with over 150 offices across Australia and APAC region.

The Role

In this role you will be working as part of the Pronto application team service desk, supporting and troubleshooting the internal ERP and other in-house applications. It will involve a mix of remote, face-to-face and over the phone support to users across the business.

Responsibilities for this role will include:

  • Supporting users across Pronto application
  • Creation of user accounts, assigning security profiles
  • Change maintenance for existing accounts
  • Installing and updating software
  • Training users on the internal ERP software
  • Using a ticketing systems (Zendesk)

About You - A Suitable Candidate?

Having demonstrated strong experience in an IT support role, you will understand the fundamentals of a customer-focused service desk to ensure Pronto application comprehension and functionality.

You will have:

  • Strong experience across Pronto;
  • Excellent written & verbal communication skills;
  • A strong customer service mentality and drive;
  • Good technical knowledge utilizing and supporting an ERP.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



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