IT Support - SQL Applications Support Technician

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Salary : $75000 - $85000
Location : Sydney CBD
Post Date :
Employment Type : Permanent
Job Reference : RTZZ0
Job Classification : IT & Technology

Description :

The Role

The SQL Applications Support Technician is responsible to support and oversee/resolve all second level issues that are escalated from the front line. They play a key part in client relations as they will be the liaison between the organization and the Professional Services clients.

Reporting to the Service Delivery Manager, you will need to be someone who can quickly understand/identify issues that are raised by the client and resolve in line with set SLA'S

Key Duties

  • Maintain relationships with clients and ensure that the sales and Technical Support teams have full visibility of all product/software issues.
  • Provide Technical training to other members of the team
  • Technical Lead
  • Strong stakeholder management skills
  • ITIL, Prince2 and/or Agile, would be an advantage
  • Content Management Experience would be an advantage

Key Technologies

  • SQL (create/run queries)
  • Windows Server
  • Exchange
  • Active Directory
  • Understanding of Network support and infrastructure
  • (ITIL, Prince2 and/or Agile)
  • Supported imanage Document management software (Highly Desirable)

Your Profile

The client is ideally looking for a person that has been in a customer/client facing applications support role with a easy going and friendly personality.

You need to…

  • Have a strong Customer Focus
  • Come from a legal/professional services or MSP environment
  • Excellent Communication Skills
  • Ability to quickly, build and maintain relationships with customers and colleagues

Benefits to you

  • Work for a Global Software Solutions Vendor
  • Opportunity for growth and progression with on-going training
  • Global working opportunities

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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