IT Support Officer


Salary:

$50000 - 60000 / annum

Location:

Sydney CBD

Date posted:

24 October 2018

Employment type:

Permanent

Job reference:

RS1122265

Specialisation:

IT and technology


Description

The Role

We are currently looking for an IT Support Officer to work within a well-established team. You will be the face of the business on client sites while supporting them on their journey to integrate technology into what they do

A broad role with a strong initial focus on setting up the CBD service desk and looking for ways to eventually improve the overall IT related processes, incidents and service management framework.

As the IT Support Officer, you should be able to provide strong helpdesk/desktop support with the view and want to act as a mentor/lead to new Support staff which will be onboarding within the next 12 months

The Technologies you need to understand at the support level are;

  • Windows Server 2008 +
  • Active Directory
  • Group Policy
  • Exchange
  • JIRA
  • Network Support
  • Office 365
  • Laptops & Desktop hardware (HP & Dell)
  • Wireless & VPN troubleshooting
  • Various internal applications - including trading applications
  • SCCM (software packaging & software deployment)

A SUITABLE CANDIDATE?

Suitable for a self-starter and customer service-focused Desktop Support / End User Support professional with proven experience inside complex enterprise and professional environments.

The following is required:

  • Proven experience providing level 1-3 Desktop Support.
  • Strong support & troubleshooting skills across Windows 10; Active Directory; Exchange; MS Office; IP Telephony, mobility; and AV.
  • Display logical troubleshooting and problem-solving skills.
  • Professional presentation with clear and confident communication and customer service abilities.
  • SCCM exposure is beneficial.
  • Trade Floor Support experience is beneficial.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume to Ramin Sherzadah by clicking on the apply button or contact me on 02 9240 0444. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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