IT Support Analyst


Salary:

$55,000.00 - $60,000.00 / annum

Location:

Sydney CBD

Date posted:

1 August 2019

Employment type:

Permanent

Job reference:

TCK3377

Specialisation:

IT and technology


Description







The Company



Recognized as a leading professional-services provider. Located in Sydney CBD the organisation currently employees 300+ staff and offers support to a large client base in their daily business operations through technological solutions.



The company offers on-going training, collaborative working culture, with a commitment


to provide a long-term career.




The Role:



As the IT Support Analyst, you'll provide technical IT support and troubleshooting for a range of end-user requests. Working across a Windows environment you'll be tasked with solving complex issues for a range of Desktop hardware/software faults, and networking connectivity issues.



You will be self-motivated and have great interpersonal skills to maintain outstanding customer service levels to end users, through prior agreed SLA's.



You will be working across the following:


· Windows 7 & 10


· Office 365


· Outlook


· ServiceNow ticketing system


· Active Directory and Group Policy


· Networking (TCP/IP, WAN/LAN)


· Cisco IP phones


· Mobility (iOS & Android)




A Suitable Candidate:


The following is required:


· 2 years' experience in a similar IT Support style role.


· Experience supporting Microsoft technologies: Windows 7/10, Office 365, Active Directory.


· Proven background providing exceptional customer service.


· Excellent communication skills dealing with stakeholders at all levels.


· An approachable, positive and 'can do' attitude.


· Exposure to ServiceNow ticketing systems is beneficial.




This is a full-time permanent role located in the CBD and is offering $55,000 - 60,000 (plus super) - depending on experience.




*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.



Apply Today


Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.


Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney



Requirements
Active Directory, Outlook, Windows Sever, Office 365, ServiceNow and Networking


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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