IT Helpdesk Support


Salary:

$70000 - 75000 / annum

Location:

Sydney CBD

Date posted:

22 October 2018

Employment type:

Permanent

Job reference:

RS1122244

Specialisation:

IT and technology


Description

The Role

An exciting IT Support opportunity to work within a small team with a well-established Education/Researched focused Network Provider.

A broad role with a strong initial focus on setting up the Sydney service desk and looking for ways to eventually improve the overall IT related processes, incidents and service management framework.

As the IT Support Analyst, you should be able to provide strong helpdesk/desktop support with the view and want to act as a mentor/lead to new Support staff which will be onboarding within the next 12 months

The role will report into the Service Delivery Manager and Branch Manager.

The Technologies you need to understand at the support level are;

  • Windows Server 2008 +
  • Active Directory
  • Group Policy
  • Exchange
  • JIRA
  • Network Support

Your Profile

To be successful within this role you will ideally have;

  • 1-2 years + IT support experience (phone and face to face)
  • Able to hold a conversation, speak to people at all levels, have a good attitude
  • Well presented with clear communication skills both written and verbal- someone who can build relationships and be seen as a trusted advisor
  • Someone who can work at a fast pace and is willing to go the extra mile to resolve the client's issue at ideally the first point of contact
  • Ability to Manage workload and priorities work

Benefits

  • Close team where you can learn and grow
  • A fun and dynamic environment, with a variation of tasks
  • Promising career/growth opportunities with an established and growing business
  • Paid for training and development
  • Excellent place to get into for a Support person who wants to fast track towards am SME in
  • Brand New, Tech focused offices in the CBD

Apply Today

Please send your resume to Ramin Sherzadah by clicking on the apply button or contact me on 02 9240 0444. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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