IT & Application Support Analyst


Salary:

$65000 - 70000 / annum

Location:

Sydney CBD

Date posted:

11 October 2017

Employment type:

Permanent

Job Reference:

RTPE1

Specialisation:

IT & Technology


Description

The Role:

IT & Application Support Analyst

  1. Supporting the businesses legal clients across PE Application related issues. (Document management software)
  2. Action and work through tickets in the queue.
  3. Typical issues are clients calling and saying

- Documents are not loading onto the application

- Keep getting an error message when I am trying to open the application

- Documents are being generated / can't access clients file

  1. Monday - Friday 08:30am - 5:30pm

Responsibilities:

  • Ensure the tickets are actioned
  • Communicate effectively with clients and internal team to ensure issues are resolved in line with SLA
  • Proactively find work arounds for clients in relation to accessing files/document
  • Client system configuration change

Candidate Background:

  • 2 years of experience in a professional services environment/Start up environment
  • Experience with SQL.
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Applications support experience with the scope to grow
  • Familiarity with bug tracking software (Jira, Redmine, etc.)
  • Programming skills (Experience working with XML is a plus)
  • Knowledge of legal precedents and documentation is favorable but not required.

Personality

    • Has a positive, pro-active attitude
    • Excited about being part of a growing, hard-working, vibrant, friendly, collaborative team
    • Wants to grow and further develop
    • Has interests outside of technology

Benefits to Candidate

  • Great Team and manager
  • Progression into Quality Control/Migration Manager role/ Program Manager
  • Flat structure so room to grow and fast track your careers

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.



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