IT & Application Support Analyst

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Salary : $65000 - $75000
Location : Sydney CBD
Post Date :
Employment Type : Permanent
Job Reference : RTPE1
Job Classification : IT & Technology

Description :

The Role:

IT & Application Support Analyst

  1. Supporting the businesses legal clients across PE Application related issues. (Document management software)
  2. Action and work through tickets in the queue.
  3. Typical issues are clients calling and saying

- Documents are not loading onto the application

- Keep getting an error message when I am trying to open the application

- Documents are being generated / can't access clients file

  1. Monday - Friday 08:30am - 5:30pm


  • Ensure the tickets are actioned
  • Communicate effectively with clients and internal team to ensure issues are resolved in line with SLA
  • Proactively find work arounds for clients in relation to accessing files/document
  • Client system configuration change

Candidate Background:

  • 2 years of experience in a professional services environment/Start up environment
  • Experience with SQL.
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Applications support experience with the scope to grow
  • Familiarity with bug tracking software (Jira, Redmine, etc.)
  • Programming skills (Experience working with XML is a plus)
  • Knowledge of legal precedents and documentation is favorable but not required.


    • Has a positive, pro-active attitude
    • Excited about being part of a growing, hard-working, vibrant, friendly, collaborative team
    • Wants to grow and further develop
    • Has interests outside of technology
  • Benefits to Candidate
  • Great Team and manager
  • Progression into Quality Control/Migration Manager role/ Program Manager
  • Flat structure so room to grow and fast track your careers

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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