Help Desk Analyst


Salary:

$27.00 - $30.00 / hour

Location:

Sydney CBD

Date posted:

12 August 2019

Employment type:

Project

Job reference:

06800-0011116481

Specialisation:

IT and technology


Description







The Company



Australian media organisation with a reach to an audience from across the nation are looking to improve their technical services capabilities. They are a trusted brand in the market and will provide guidance and mentorship for the successful person within the role



The Role



Key responsibilities include:


· Outstanding and prompt technical advice via telephone, self-service and email for all staff


· Accurately log all Service Desk tickets using the defined tracking software, ServiceNow


· Remotely resolving with hardware and application support queries and issues reported to the support desk


· Collaborate with other Helpdesk staff concerning common approaches to clients' requirements and problems.


· Update Helpdesk call logging system on a daily basis.


· Perform administrative and housekeeping duties such as reporting and documentation.





Your Profile


They are looking for someone 3 or more years' experience, who is passionate and energetic about making a difference. You must have outstanding customer service as well as excellent written and verbal communications skills.



Apply Today


Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office at [email protected] .




Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney




Requirements
Active Directory, Windows 7/10, Exchange, Microsoft Office O365, Service Now


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