Help Desk Analyst


Salary:

$27.00 - $30.00 / hour

Location:

Sydney CBD

Date posted:

12 August 2019

Employment type:

Project

Job reference:

06800-0011116481

Specialisation:

IT and technology


Description







The Company



Australian media organisation with a reach to an audience from across the nation are looking to improve their technical services capabilities. They are a trusted brand in the market and will provide guidance and mentorship for the successful person within the role



The Role



Key responsibilities include:


· Outstanding and prompt technical advice via telephone, self-service and email for all staff


· Accurately log all Service Desk tickets using the defined tracking software, ServiceNow


· Remotely resolving with hardware and application support queries and issues reported to the support desk


· Collaborate with other Helpdesk staff concerning common approaches to clients' requirements and problems.


· Update Helpdesk call logging system on a daily basis.


· Perform administrative and housekeeping duties such as reporting and documentation.





Your Profile


They are looking for someone 3 or more years' experience, who is passionate and energetic about making a difference. You must have outstanding customer service as well as excellent written and verbal communications skills.



Apply Today


Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office at [email protected] .




Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney




Requirements
Active Directory, Windows 7/10, Exchange, Microsoft Office O365, Service Now


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
Helpdesk Analyst
Brisbane CBD
Project
9 September 2019
Help Desk Support
Inner Suburbs Melbourne
Project
11 September 2019
IT Help Desk
Melbourne CBD
Permanent
16 September 2019
Help Desk Support
Melbourne CBD
Project
1 September 2019
IT Support Analyst - Desktop & Helpdesk
Sydney CBD
Permanent
2 September 2019
Level 1 / 2 Support Engineer
Melbourne CBD
Project
14 September 2019
Desktop Support
Melbourne CBD
Project
11 September 2019
Technical Support Specialist
Melbourne CBD
Project
16 September 2019
Level 2/3 Desktop Support
Sydney CBD
Permanent
12 September 2019
Level 1 service desk specialist
Sydney CBD
Permanent
9 September 2019
Desktop Support Analyst
Sydney CBD
Permanent
30 August 2019
IT Service Desk
Sydney CBD
Permanent
21 August 2019
IT Support Analyst
Sydney CBD
Permanent
2 September 2019
Level 1 Service Desk Analyst
Macquarie Park
Permanent
16 September 2019
Desktop Support Officer
Melbourne CBD
Project
6 September 2019
See more jobs >