End-user/Desktop Support (level 2-3)


Salary:

$75000 - 80000 / annum

Location:

Sydney CBD

Date posted:

July 12, 2018

Employment type:

Permanent

Job reference:

MB8528

Specialisation:

IT and technology


Description

THE COMPANY

Our client is a highly regarded financial organisation, encompassing a fast-paced yet rewarding environment based in Sydney's CBD. The organisation has over 500 users consisting of traders and corporate staff, where you will work alongside a tenured support team to assist users, including VIPs, with any IT related issue.

Additionally, this organisation will accommodate for career progression, as you work alongside other IT departments, including security and infrastructure, handling new projects and coming face-to-face with other IT operations.

THE ROLE

As a level 2-3 end-user/desktop support analyst, you will providing face-to-face support to a range of corporate users, for a variety of IT related issues including:

  • Remote access challenges (i.e. connecting to VPN remotely)
  • Account administration requests
  • Video conferencing and AV
  • Software issues related to financial applications

This challenging yet rewarding role will have you working across the following applications and hardware:

  • Office 2016
  • Windows 8/10
  • Exchange and Office 365
  • Mobility (Android and Apple devices)
  • Videoconferencing and AV system (Cisco)
  • Lenovo laptops
  • PowerShell
  • SCCM

The role will have you primarily working in the main CBD office, however, you will be required once a month to go to their North Shore based site. Shifts will be rotated on a weekly basis, from 8:00am till 4:30pm or 9:30am till 6:00pm.

The ideal candidate:

To be successful in this role, you must be comfortable providing in-person support, in high-pressure situations, with ever-present time constraints. Additionally, you will have had at least 3 years experience in a matching level 2-3 IT support role, for a similar medium-scaled corporate environment.

The successful candidate will join a close-knit, social team of end-user support personnel. This is a permanent, full-time role based in Sydney's CBD, offering an attractive remuneration package of $80,000 (including super) + on-call.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24 1 Martin Place Sydney, NSW 2000 02 9241 6255
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