Desktop Support


Salary:

$60000 - 65000 / annum

Location:

Sydney CBD

Date posted:

14 January 2019

Employment type:

Permanent

Job reference:

JBYYY2911

Specialisation:

IT and technology


Description







THE COMPANY:




This company is a highly successful Financial Services firm offer specialized Investment Banking and Asset Management services throughout Europe, North America, Africa and the Asia Pacific.




THE ROLE:




This is a newly created Desktop Support position responsible for providing level 1 & 2 IT Support for approx. 120 internal users at all levels in the business.




You'll be providing lots of face-to-face support so professional presentation, clear and confident communication skills, and excellent customer service skills are a must.




This role works alongside a global IT team with working hours being 10am to 6pm hours with occasional overtime needed. Weekend on-call remote support work required once every 3 weeks (minimal calls).




Key technologies you'll be supporting include:



  • Windows 7 / 10

  • Active Directory administration

  • Exchange 2013 / Office 365

  • Microsoft Office 2010-2013

  • Microsoft App-V

  • IP phones (e.g. Cisco, Avaya etc.)

  • Videoconferencing & AV equipment

  • Network printers and peripherals

  • Mobile Device Management (MDM) - including laptops, iPhone, iPad & Android

  • SCCM

  • Citrix XenApp



Upcoming projects include:



  • Windows 7 to 10 migration

  • New hardware rollout




ARE YOU SUITABLE FOR THIS ROLE?




Suitable for a customer serviced focused IT Support professional with professional presentation and clear + confident communication skills who enjoys working in a mid-sized yet complex environment.




Suitability will heavily be determined around an individual's drive, intelligence, passion and personality. Proven experience in a broad and varied role is a must.




The following skills / knowledge / experience / traits are required:



  • Proven experience providing face-to-face Desktop Support to end users.

  • Experience supporting and troubleshooting Windows 7/10; Active Directory; Exchange/Office365; MS Office

  • Experience supporting and troubleshooting Mobility, Network Printers, IP Phones & AV

  • Financial Services or Professional Services industry experience is beneficial

  • ITIL knowledge

  • Demonstrate good problem solving and IT troubleshooting skills

  • Comfortable working with global IT teams in different time zones.

  • Comfortable participating in a rotating remote weekend on-call roster.





This is a full time permanent role based in the Sydney CBD and offering $60,000 to $65,000 (including super) - depending on experience.




*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.



Apply Today


Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.


Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney






Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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