Desktop Support Analyst


Salary:

$60000 - 70000 / annum

Location:

Sydney CBD

Date posted:

June 18, 2018

Employment type:

Permanent

Job Reference:

JBYYY1806

Specialisation:

IT and technology


Description

THE COMPANY:

.

This company is a highly successful specialist Financial Services firm who offer Asset Management, Investment & Banking services throughout Europe, North America, Africa and the Asia Pacific.

THE ROLE:

As the Desktop Support Analyst you'll be responsible for providing IT Helpdesk and Desktop Support for 250-300 internal users at all levels in the business

You'll be providing a mixture of face-to-face and remote support so excellent presentation and communication skills are a must.

Key technologies you'll be supporting include:

  • Windows 7 / 10
  • Active Directory
  • Exchange / Outlook
  • Citrix XenApp & XenDesktop
  • Microsoft Office applications (Office, Word, Excel, OneNote etc.)
  • IP phones (e.g. ShoreTel, Cisco etc.)
  • Microsoft Surface Pro
  • Office 365
  • Network printers and peripherals
  • iPhones & Android mobile devices
  • Service Now ticketing system

Project involvement includes:

  • Cloud transition to Office365
  • New hardware rollout
  • Surface Pro tablet roll out

ARE YOU SUITABLE FOR THIS ROLE?

Suitable for a customer serviced focused IT Support professional experienced supporting desktop systems, network connectivity, telecommunications, mobility and hardware.

The following skills / knowledge / experience / traits are required:

  • Well-developed IT support experience with Microsoft technologies and Desktop systems
  • ITIL knowledge
  • Demonstrate good problem solving and IT troubleshooting skills
  • Strong customer service focus with excellent communication skills
  • Professional presentation
  • Demonstrate motivation and commitment
  • Comfortable providing a mixture of face-to-face and remote support

This is a full time permanent role based in the Sydney CBD and offering $60,000 to $70,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



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