Applications Support Consultant


Salary:

$70000 - 80000 / annum

Location:

Sydney CBD

Date posted:

06 October 2017

Employment type:

Permanent

Job Reference:

RTZZ0

Specialisation:

IT & Technology


Description

The Role

The Application Support Consultant is responsible to support and oversee/resolve all first and second level issues that are escalated from the front line. They play a key part in client relations as they will be the liaison between the organization and the Professional Services clients.

Reporting to the Service Delivery Manager, you will need to be someone who can quickly understand/identify issues that are raised by the client and resolve in line with set.

Role Responsibilities:

  • Provider Server side support across exchange and SQL
  • Experience of supporting Document management and or Practice management system issues
  • Experience of working across and supporting iManage would be a massive advantage
  • Troubleshoot all Desktop, Network and System issues on the client side
  • Be the buck stops with you level 3 consultant

Key Duties:

  • Maintain relationships with clients and ensure that the sales and Technical Support teams have full visibility of all product/software issues.
  • Provide Technical training to other members of the team
  • Technical Lead
  • Strong stakeholder management skills
  • ITIL, Prince2 and/or Agile, would be an advantage
  • Content Management Experience would be an advantage

Your Profile

  • Strong Customer Focus
  • MSP and/or professional service experience would be preferred
  • Excellent Communication Skills
  • Ability to lead a strong existing support team
  • Ability to quickly, build and maintain relationships with customers and colleagues

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



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