Applications Support Analyst

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Salary : $75000 - $85000
Location : Sydney CBD
Post Date :
Employment Type : Permanent
Job Reference : JBYX2903
Job Classification : IT & Technology

Description :


This company is a well-known and highly successful ASX-listed education-based organization with offices in over 25 countries around the globe.

This is a newly created role working in their Sydney CBD office.


As the Application Support Analyst the role involves working as a part of a global support team to provide 2nd level troubleshooting, support, incident management, documentation and deployment for a number of in-house developed applications.

It's a highly interactive user support focused position with support requests involving troubleshooting, training or escalation to the in-house development teams.

The role also involves project work including the deployment of a brand new application to across multiple sites.

Applications / technologies you'll be exposed to include:

  • Microsoft SQL - running queries to troubleshooting / diagnose
  • PHP Web Applications (or similar)
  • LiveChat
  • Salesforce
  • A suite of in-house developed applications


This is suitable for a customer-focused Application Support professional who thrives working in an autonomous capacity managing their own priorities.

Experience working with bespoke / in-house developed applications is highly beneficial.

Full training will be provided on each specific application, however a background in troubleshooting back-end software issues is a must.

The following is required:

  • Extensive Application and /or Software Support experience.
  • Strong SQL experience (troubleshooting, queries, diagnosis of problems).
  • Exposure to SQL diagnostic tools.
  • Exposure to PHP web based applications is preferred
  • Highly competent troubleshooting back-end software issues.
  • Networking understanding
  • Friendly, relaxed and approachable personality

This is a full time permanent role based in the heart of the Sydney CBD and offering $75,000 - $85,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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