Applications Support Analyst


Salary:

$75000 - 85000 / annum

Location:

Sydney CBD

Date posted:

March 30

Employment type:

Permanent

Job Reference:

JBYX2903

Specialisation:

IT & Technology


Description

THE COMPANY:

This company is a well-known and highly successful ASX-listed education-based organization with offices in over 25 countries around the globe.

This is a newly created role working in their Sydney CBD office.

THE ROLE:

As the Application Support Analyst the role involves working as a part of a global support team to provide 2nd level troubleshooting, support, incident management, documentation and deployment for a number of in-house developed applications.

It's a highly interactive user support focused position with support requests involving troubleshooting, training or escalation to the in-house development teams.

The role also involves project work including the deployment of a brand new application to across multiple sites.

Applications / technologies you'll be exposed to include:

  • Microsoft SQL - running queries to troubleshooting / diagnose
  • PHP Web Applications (or similar)
  • LiveChat
  • Salesforce
  • A suite of in-house developed applications

ARE YOU SUITABLE?

This is suitable for a customer-focused Application Support professional who thrives working in an autonomous capacity managing their own priorities.

Experience working with bespoke / in-house developed applications is highly beneficial.

Full training will be provided on each specific application, however a background in troubleshooting back-end software issues is a must.

The following is required:

  • Extensive Application and /or Software Support experience.
  • Strong SQL experience (troubleshooting, queries, diagnosis of problems).
  • Exposure to SQL diagnostic tools.
  • Exposure to PHP web based applications is preferred
  • Highly competent troubleshooting back-end software issues.
  • Networking understanding
  • Friendly, relaxed and approachable personality

This is a full time permanent role based in the heart of the Sydney CBD and offering $75,000 - $85,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



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