Application Support


Salary:

$70000 - 80000 / annum

Location:

Sydney CBD

Date posted:

10 September 2018

Employment type:

Permanent

Job reference:

MBB0200

Specialisation:

IT and technology


Description

THE COMPANY

This Sydney based company develops and supports its own proprietary software, servicing it to large financial services organizations worldwide.

On-going growth within the company has seen business operations expand to the UK, allowing its product to be serviced across Australia, New Zealand, North America, Asia and Europe.

THE ROLE

As an Application/Production Support Analyst you will be directly dealing with the customers, providing on-going support and troubleshooting to external financial services clients across the in-house developed proprietary software.

Duties include:

  • Delivering support to external stakeholders and investigating and resolving software errors and queries
  • Troubleshooting, analysing and resolving level 1-2 application / software issues reported by external clients - this includes coding, programming and de-bugging
  • Investigate, research and resolve tickets as required
  • Providing ideas, implementing permanent fixes and automating internal processes of the software
  • Escalating issues to the internal development team when necessary
  • Liaising with other support personnel (i.e. development team) to investigate ongoing issues in the software

THE RIGHT CANDIDATE

A suitable candidate for this role will have approximately 3 years experience in an Application or Software Support capacity in a financial services environment.

The following is required:

  • Strong problem solving and troubleshooting skills across Application/Software Support.
  • Exposure to SQL.
  • Exposure to C-sharp
  • Background in coding, programming and de-bugging
  • Exceptional customer service skills.
  • Ability to proactively take initiative to resolve problems, including taking ownership of issues end-to-end
  • Good general IT knowledge
  • Financial services or treasury experience

This is a permanent, full-time role based in the CBD, where you will be working between 8:30am till 5:30pm. This role is offering a remuneration package between $70-80k + super (depending on experience).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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