Application Support


Salary:

$60000 - 65000 / annum

Location:

Sydney CBD

Date posted:

August 1, 2018

Employment type:

Permanent

Job Reference:

MB9441

Specialisation:

IT and technology


Description

THE COMPANY

This CBD based, software provider administers a document management application to legal companies across Australia and New Zealand. Due to increased growth in their business operations, the firm needs an additional Application Support Analyst, to join their sociable team of 16.

THE ROLE

As an Application Support Analyst, you will be assisting the company's legal clients as the 1st, 2nd and 3rd line of support for any issues related to their provided software.

You will be actioning and working through approximately 10-15 tickets per day, via phone and email, for problems related to, but not limited to:

  • Loading of documents onto the application
  • Error messages
  • Inability to access client files
  • Outlook issues
  • Software crashes

THE RIGHT CANDIDATE

To be considered for this role, you will need at least 2 years experience in a professional services environment working in an Application Support role.

You will also need to be experienced with the following key technologies:

  • SQL
  • Windows Server 2008-2010
  • Bug tracking software (Jira, Redmine)
  • Network support
  • Programming software (XML)

This is a permanent, full-time role based in the CBD, where you will be working between 8:30am till 5:30pm. This role is offering a remuneration package upwards of $65k + super (depending on experience).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



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