Application Support


Salary:

$50000 - 60000 / annum

Location:

North Shore

Date posted:

14 November 2017

Employment type:

Permanent

Job Reference:

BBYX07022017

Specialisation:

IT & Technology


Description

The Company:

Our client is an established Resource Management company is situated within the textiles industry, reaching a global scale with over 100 sites across Australia, Asia and Europe. They are super passionate about what they do and continue service long existing customers, year on year as they now look to appoint a new Application Support to the team.

Essence of the role:

In this role you will be working as part of the Applications Team service desk, supporting and troubleshooting the internal ERP and other in-house applications. It will involve a mix of remote, face-to-face and over the phone support to users across the business.

The day to day:

  • Training users on the internal ERP software;
  • Level 1 and 2 support across the internal ERP application;
  • Supporting multiple users over the phone and deskside;
  • Working in a close knit team, bringing tickets to resolution;
  • Documentation and logging of user tickets.

Is this the role for you?

Having demonstrated strong experience in an IT support role, you will understand the fundamentals of a customer-focused service desk to ensure application comprehension and functionality.

You will have:

  • Excellent written & verbal communication skills;
  • A strong customer service mentality and drive;
  • Good technical knowledge utilizing and supporting an ERP;
  • A 'can do' attitude and proven interest in the application space;
  • Knowledge and experience in Microsoft technologies.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney



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