Application Support

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Salary : $40 - $40
Location : Sydney CBD
Post Date :
Employment Type : Project
Job Reference : 2413DK
Job Classification : IT & Technology

Description :

Essential Duties and Responsibilities:

  • Basic knowledge/awareness of software setup and configuration
  • Become subject matter expert on company's software applications
  • Provide client support and technical issue resolution via e-mail, phone and other electronic medium
  • Provide exceptional customer service
  • Identify, correct, or advise, on operational issues in customer product systems
  • Provide training to clients in the use of system and applications
  • Responsible for training and mentoring of new Support staff hires

The Ideal candidate will also possess the following skills:

  • Able to work independently in a fast-paced environment and efficiently meet deadlines
  • Able to promptly answer support related email, phone calls, and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as e-mail clients, FTP clients and Web Browsers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Knowledge of the entertainment distribution industry is a plus
  • Manage and maintain activity within company's issue tracking system (JIRA)

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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