Helpdesk Analyst | Multiple Positions | Immediate start


Salary:

$30.00 - $35.00 / hour

Location:

Southern Suburbs Brisbane

Date posted:

22 January 2019

Employment type:

Project

Job reference:

14092018OJ

Specialisation:

IT and technology


Description

The Company


Opportunity to work for a leading and reputable organisation that operates on nation-wide front, providing outstanding service and maintaining an impressive client base. They pride themselves on establishing strong and long-standing relationships with the clients they work with, delivering products of high quality at a competitive market rate.


The Role


Immediate start for a talented Helpdesk Analyst to work with a well-known organization on a contract basis. You will support multiple users in an enterprise environment. The team is energetic, dynamic and passionate about customer service.


Logging all tickets through Service Now, troubleshooting and resolving customer issues. You will follow company processes and procedures in accordance with the ITIL framework, liaise with key stakeholders to minimize potential problems and contribute to the help desk database.


Communication is key as you will be carrying out support to users over the phone and email. This is a contract role with an immediate start available for the right person.


Your Profile


Level 1 Helpdesk, working with Windows and in an ITIL environment is essential.


You will be encouraged to pick up new technology and constantly expand your skill set.


If you have more than 2 years' experience in a Helpdesk role working in a large enterprise environment, then don't miss out this opportunity.


Apply Today


Please send your resume by clicking on the apply button or for further information, contact Olivia Jenkins in our Brisbane office on 07 3039 4202.


Learn more about our Brisbane recruitment services: http://www.roberthalf.com.au/recruitment-agency-brisbane

Requirements
Windows stack, ITIL SharePoint, Active Directory, Service Now


Brisbane

Level 32
10 Eagle Street
Brisbane QLD 4000
au
07 3039 4202
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