Service Desk Manager
Location : South Eastern Suburbs Melbourne
Post Date : 04 November 2016
Employment Type : Permanent
Job Reference : 100271TW
Job Classification : IT & Technology
Leading and continually growing managed service provider with over 15 years of experience and a presence across Australia.
Working as a Service Desk Manager you will primarily be responsible for the management of an 8-strong team who provide L1/2 support to a range of clients throughout Victoria and interstate. You will take ownership of the ticket management system, ensuring that tickets are dealt with within specific SLA's, or escalated if required. Weekly and monthly reporting will also be a key accountable.
You will be a natural leader, have strong management experience and be able to rally the troops in a high pressure environment when the chips are down. You will be a good problem-solver, able to think on your feet and be able to take the initiative when required to get the best out of your team.
Coming from a similar role with strong MSP experience (which is a must have) this is a great opportunity to embed yourself in a growing organization with a fantastic team culture.
Technically, you will be able to resolve Level 2 Service Desk issues as a minimum and ensure client documentation is completed to a high standard.
If you feel you meet the requirements of this role please click on the apply button today.
Job Reference No:
140 William Street