Service Desk Analyst


Salary:

$55000 - 65000 / annum

Location:

South Eastern Suburbs Melbourne

Date posted:

June 25, 2018

Employment type:

Permanent

Job Reference:

068100010508868

Specialisation:

IT and technology


Description

The Company

Our client is a growing IT managed service provider looking for your brilliance as a Service Desk Analyst to support external clients. If you are creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.

The Role

In the fast-paced role you will respond to and follow up on technical help tickets submitted via phone, email, and on-site, as well as providing IT support for Windows, Microsoft Office, and a variety of other applications. Let your eye for detail and creativity shine as you independently investigate and implement solutions to technical issues and identify recurring technical issues, proposing solutions to address the cause of problems.

Due to the requirements of supporting one specific client the role will cover the following shifts:

  • 11:00 am - 7pm AEST - 4 days during the week
  • 11:00 am - 7pm AEST - Saturdays.

Your Skills & Experience

  • Brilliant experience installing and configuring Windows OS, networked and local printers, and business applications.
  • Experience in Windows 7/8/10 administration and bug-fixing in an Active Directory and Exchange environment.
  • Outstanding analytical skills in Microsoft Office applications.
  • Experience with IT support ticketing systems.
  • Good knowledge of basic TCP/IP networking concepts.
  • Ability to create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance.
  • Experience in training end users to use programs.

About you

You have in-depth knowledge of computer systems, networks and appropriate software applications but your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others.

You will also have relevant industry-level certifications and/or a university qualification.

What's on offer?

  • An exceptional opportunity to make a positive impact on the department and the company.
  • A fast-paced, dynamic workplace where no two days are ever the same.
  • Ongoing professional development and mentoring by outstanding business leaders.
  • A rare chance to grow your skill set and enjoy career progression.
  • A company that promotes on merit, rewards excellence and champions work-life balance.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.



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