Helpdesk Administrator


Salary:

$45,000.00 - $47,000.00 / annum

Location:

South Eastern Suburbs Melbourne

Date posted:

27 May 2019

Employment type:

Permanent

Job reference:

068100010983947

Specialisation:

IT and technology


Description

The Company

Our client is a growing innovative organisation who are looking for a Helpdesk Administrator to work as part of a team on the companies products, if you are creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.

The Role

  • Handling all inbound and outbound calls from ATM/TCR/Cash Express/CRT merchants, and card holders.
  • Liaising and coordinating with external third-party service providers to resolve issues.
  • Provide technical assistance and support to resolve ATM/TCR/Cash Express/CRT faults and issues.
  • Accurately record client's technical information and faults.
  • Proactive follow up and closure of all cases.
  • Perform your allocated tasks promptly and according to the company procedures.
  • Raise cases for all activities capturing accurate description of incidents.
  • Assign FLM/SLM to cases and gain ETAs.
  • Follow-up all outstanding cases.
  • Provide consistent and accurate information when responding to queries.
  • Maintain an up to date knowledge of helpdesk procedures.
  • Provide proactive and efficient service to all merchants.
  • Develop good relations with the merchants to instill confidence.
  • Participate as a constructive team member through knowledge sharing and team discussions.
  • Share own ideas and encourage other team members to do so.

Your skills and Experience

  • Experience in an IT support capacity
  • Outstanding customer service skills
  • A strong troubleshooter
  • Attention to detail

Apply Today

If this sounds like you please apply today, resumes in MS word are preferred.

Job Reference No:

06810-0010983947JC

Requirements
Helpdesk ATM Payments


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
Senior Network Administrator
Melbourne CBD
Project
23 August 2019
Multiple Accounts Payable Officer Opportunities
Melbourne CBD
Temporary
23 August 2019
Project Manager
Perth CBD
23 August 2019
Human Resource Advisor - Industrial Relations
Brisbane CBD
Temporary
23 August 2019
Systems Administrator
Parramatta
Project
23 August 2019
Senior Financial Accountant
SE Suburbs Melbourne
Permanent
23 August 2019
Senior Recruitment Consultant
Brisbane CBD
Permanent
23 August 2019
Sales Support
Brisbane CBD
Permanent
23 August 2019
Automation Tester
Melbourne CBD
Project
23 August 2019
Accountant
Inner Suburbs Brisbane
Project
23 August 2019
Administration Assistant
Ipswich City
Temporary
23 August 2019
Project Accountant - Contract
SE Suburbs Melbourne
Project
23 August 2019
Accounts Receivable Officer
Melbourne CBD
Temporary
23 August 2019
Administration Assistant
Brisbane CBD
Permanent
23 August 2019
Level 2 Desktop Support
Brisbane CBD
Project
23 August 2019
See more jobs >