Helpdesk Administrator


Salary:

$45,000.00 - $47,000.00 / annum

Location:

South Eastern Suburbs Melbourne

Date posted:

27 May 2019

Employment type:

Permanent

Job reference:

068100010983947

Specialisation:

IT and technology


Description

The Company

Our client is a growing innovative organisation who are looking for a Helpdesk Administrator to work as part of a team on the companies products, if you are creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.

The Role

  • Handling all inbound and outbound calls from ATM/TCR/Cash Express/CRT merchants, and card holders.
  • Liaising and coordinating with external third-party service providers to resolve issues.
  • Provide technical assistance and support to resolve ATM/TCR/Cash Express/CRT faults and issues.
  • Accurately record client's technical information and faults.
  • Proactive follow up and closure of all cases.
  • Perform your allocated tasks promptly and according to the company procedures.
  • Raise cases for all activities capturing accurate description of incidents.
  • Assign FLM/SLM to cases and gain ETAs.
  • Follow-up all outstanding cases.
  • Provide consistent and accurate information when responding to queries.
  • Maintain an up to date knowledge of helpdesk procedures.
  • Provide proactive and efficient service to all merchants.
  • Develop good relations with the merchants to instill confidence.
  • Participate as a constructive team member through knowledge sharing and team discussions.
  • Share own ideas and encourage other team members to do so.

Your skills and Experience

  • Experience in an IT support capacity
  • Outstanding customer service skills
  • A strong troubleshooter
  • Attention to detail

Apply Today

If this sounds like you please apply today, resumes in MS word are preferred.

Job Reference No:

06810-0010983947JC

Requirements
Helpdesk ATM Payments


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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