Helpdesk Administrator


Salary:

$45000 - 47000 / annum

Location:

SE Suburbs Melbourne

Date posted:

14 May 2019

Employment type:

Permanent

Job reference:

06810-0010983947

Specialisation:

IT and technology


Description

The Company


Our client is a growing innovative organisation who are looking for a Helpdesk Administrator to work as part of a team on the companies products, if you are creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.


The Role



  • Handling all inbound and outbound calls from ATM/TCR/Cash Express/CRT merchants, and card holders.

  • Liaising and coordinating with external third-party service providers to resolve issues.

  • Provide technical assistance and support to resolve ATM/TCR/Cash Express/CRT faults and issues.

  • Accurately record client's technical information and faults.

  • Proactive follow up and closure of all cases.

  • Perform your allocated tasks promptly and according to the company procedures.

  • Raise cases for all activities capturing accurate description of incidents.

  • Assign FLM/SLM to cases and gain ETAs.

  • Follow-up all outstanding cases.

  • Provide consistent and accurate information when responding to queries.

  • Maintain an up to date knowledge of helpdesk procedures.

  • Provide proactive and efficient service to all merchants.

  • Develop good relations with the merchants to instill confidence.

  • Participate as a constructive team member through knowledge sharing and team discussions.

  • Share own ideas and encourage other team members to do so.


Your skills and Experience



  • Experience in an IT support capacity

  • Outstanding customer service skills

  • A strong troubleshooter

  • Attention to detail


Apply Today


If this sounds like you please apply today, resumes in MS word are preferred.


Job Reference No:


06810-0010983947JC




Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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