Junior Application Support Analyst


Salary:

$50000 - 60000 / annum

Location:

Ryde

Date posted:

08 January 2018

Employment type:

Permanent

Job Reference:

JBYX1210

Specialisation:

IT & Technology


Description

THE COMPANY:

This company has been in operation for over 100 years and has firmly established themselves as the leader in their field.

They employ more than 1200 staff across Australia & New Zealand and have a strong presence in North America, Europe and the Asia Pacific.

THE ROLE:

As the Application Support Analyst you'll be working in a team who provide mainly remote (and some face-to-face) support for 1200 users across Australia & New Zealand.

Applications supported include an in-house ERP + CRM, sales apps and various business apps.

Duties include:

- Managing tickets on the Service Desk

- Troubleshooting level 1-3 Application Support issues.

- Improving processes

- Training users

- Supporting users at all levels in the business.

- Occasional travel to sites (if needed)

This is a newly created role to assist with increased workload.

Full training on company specific applications will be provided.

WHAT'S ON OFFER?

  • Career development opportunities
  • Training on applications.
  • Fantastic company culture where you'll be surrounded by motivated and friendly people who love what they do.
  • Work/life balance.
  • Free on-site parking and close to the train line.
  • Work as a part of the ANZ IT team.
  • $50,000 - $60,000 (including super).

ARE YOU SUITABLE?

Suitable for a strong up-and-coming IT Support candidate, ideally with exposure to supporting internal applications.

The following is required:

  • 6-12 months + Applications Support or IT Helpdesk experience
  • Strong work ethic
  • Proven IT troubleshooting skills.
  • Ability to be proactive and take the initiative to problem solve
  • Excellent communication skills (verbal & written)
  • Experience operating in an ITIL framework

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/sydney



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