L2 Helpdesk Analyst


Salary:

$32 - 35 / hour

Location:

Western Suburbs Perth

Date posted:

8 July 2019

Job reference:

60090-0010705716


Description

  • 6-month contract with potential to extend

  • $32 - $35 an hour plus super

  • Major player in the Health Care Industry





L2 Helpdesk Analyst



The Company:


Located a few minutes away from the CBD our client is an established company operating within the Healthcare Industry. This role will be for an initial 6-month engagement with potential to extend for the right candidate.



The Role:



  • Providing L2 support for internal and external users.

  • Active Directory account management including folder/file access.

  • Analyse, identify, diagnose, and troubleshoot user workstation issues, network faults, printing problems and application support.

  • Accurate capture and recording of detailed information for requests, documentation, problem and change management and other requirements.

  • Office 365 Administration including licensing for users.

  • Be part of nation-wide projects delivering various outcomes for the business.


Qualifications and skills required:



  • Minimum of 4 years' experience in a L1-2 Helpdesk Support role.

  • You must have extensive experience with Windows 7/10, Office 365 (support, administration and licensing), Active Directory and knowledge of how to use a ticketing system.

  • Excellent verbal and written communication skills.

  • Outstanding customer service skills with the passion to deliver outstanding service.

  • Related industry certificates, diplomas and degrees highly regarded.



About you


You have exceptional customer service skills, are a self-starter who performs well in a dynamic environment and have great problem-solving skills, if this sounds like you then click the 'Apply Now' button to submit your online application or see the details below.



How to Apply:


Please click the 'Apply for this job' button above or contact Jordan Cheah from Robert Half for a confidential discussion:




Learn more about Robert Half: https://www.roberthalf.com.au/perth

Requirements
Windows 7/10, Office 365, Active Directory, ITIL, Microsoft Office, Windows Server


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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