Helpdesk Analyst


Salary:

$28 - 32 / hour

Location:

Perth CBD

Date posted:

17 July 2019

Job reference:

60090-0010705716


Description

  • 6-month contract with potential to extend

  • $28 - $32 an hour plus super

  • CBD Location



Helpdesk Analyst



The Company


Located in the CBD our client is an established and reputable company operating within the Professional Services Industry. This role will be for an initial 6-month engagement with potential to extend for the right candidate.



The Role:



  • Provide base level support to staff internally and externally via over the phone, face to face and remotely in a Windows 7/10 environment.

  • Create and administer user accounts using Active Directory.

  • Analyse, identify, diagnose, and troubleshoot user workstation issues, network faults, printing problems and application support.

  • Accurate capture and recording of detailed information for requests, documentation, problem and change management and other requirements.

  • Office 365 support and licensing management for user accounts.



Qualifications and skills required:



  • Minimum of 2 years' experience in a L1-2 Helpdesk Support role.

  • An ideal candidate will have experience with Windows 7/10, Office 365, Active Directory and knowledge of how to use a ticketing system.

  • Excellent verbal and written communication skills.

  • Demonstrated experience in delivering excellent customer service.

  • Related industry certificates, diplomas and degrees highly regarded.



About you


You have exceptional customer service skills, are a self-starter who can prioritise tasks in a fast-paced workplace and have great problem-solving skills, if this sounds like you then click the 'Apply Now' button to submit your online application or see the details below.



How to Apply:


Please click the 'Apply for this job' button above or contact Jordan Cheah from Robert Half for a confidential discussion:




Learn more about Robert Half: https://www.roberthalf.com.au/perth


Requirements
Windows 7/10, Office 365, Active Directory, ITIL, Microsoft Office


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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