Helpdesk Analyst


Salary:

$28.00 - $32.00 / hour

Location:

Perth CBD

Date posted:

14 August 2019

Job reference:

60090-0010705716


Description

Helpdesk Analyst



6-month contract with potential to extend


$28 - $32 an hour plus super


CBD Location



The Company:


Located in the CBD our client is an established and reputable company operating within the Professional Services Industry. This role will be for an initial 6-month engagement with potential to extend for the right candidate.



The Role:



  • Provide base level support to staff internally and externally via over the phone, face to face and remotely in a Windows 7/10 environment.

  • Create and administer user accounts using Active Directory.

  • Troubleshoot user workstation issues, network faults, printing problems and application support.

  • Accurate capture and recording of detailed information for requests, documentation, problem and change management and other requirements.

  • Office 365 support and licensing management for user accounts.


Qualifications and skills required:



  • Minimum of 2 years' experience in a L1-2 Helpdesk Support role.

  • An ideal candidate will have experience with Windows 7/10, Office 365, Active Directory and knowledge of how to use a ticketing system.

  • Excellent verbal and written communication skills.

  • Demonstrated experience in delivering excellent customer service.

  • Related industry certificates, diplomas and degrees highly regarded.



About you


You have exceptional customer service skills, are a self-starter who can prioritise tasks in a fast-paced workplace and have great problem-solving skills, if this sounds like you then click the 'Apply Now' button to submit your online application or see the details below.



How to Apply:


Please click the 'Apply for this job' button above or contact Jordan Cheah from Robert Half for a confidential discussion:




Learn more about Robert Half: https://www.roberthalf.com.au/perth

Requirements
Windows 7/10, Office 365, Active Directory, ITIL, Microsoft Office


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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