Desktop Support


Salary:

$65000 - 65000 / annum

Location:

Perth CBD

Date posted:

26 June 2019

Employment type:

Permanent

Job reference:

60090-0010312461

Specialisation:

IT and technology


Description


The Company:


Our client is an award-winning multinational law firm based in the heart of Perth CBD. As a desktop support technician, you will use your exceptional customer service skills to aid all the internal users via email, phone and face-to-face floorwalking. The team is seeking someone with experience in professional services or an extremely professional outlook to day to day work.



The Role:



  • Provide exceptional Level 1 and 2 support to all internal customers largely made up by lawyers.

  • Be the first point of contact on the phones for all troubleshooting, software updates and technical issues. Have the knowledge to escalate issues where necessary.

  • Duties include everything from password resets and user creation to boardroom setups, hardware troubleshooting and some network topology.

  • Working as the only IT person based in Perth, collaborating with regularly and reporting to the IT Manager located in the eastern states.

  • State of the art offices, exceptional training, mentoring from managers and other benefits all within a friendly work environment.



Your Profile:



  • 2 years of Level 2 IT Support in professional services industry (Banking, Legal Services, Accounting Firms, Consultants etc.).

  • Experience with Windows 8 / Windows 10 and Office 2010 / 2013.

  • Outstanding written and verbal communication skills and ability to build rapport with all internal and external clients.

  • The ability to work autonomously within a small team environment.

  • University Degree or equivalent Certifications in IT are highly desirable.



How to Apply:


Please click the 'Apply for this job' button above or contact Brett Marris from Robert Half for a confidential discussion:




Learn more about Robert Half: https://www.roberthalf.com.au/perth

Requirements
Active Directory, Desktop Support, Network, Server, Ticketing, DNS, DHCP, DFS, Office 365, Hyper-V, VMWare


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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