Service Desk Team Leader


Salary:

$85000 - 95000 / annum

Location:

Parramatta

Date posted:

18 October 2018

Employment type:

Permanent

Job reference:

MB3487

Specialisation:

IT and technology


Description

THE COMPANY

This Sydney based Animal Welfare company has over 120 veterinary clinics across Australia and New Zealand. With recent restructuring, this is an exciting opportunity to grow and develop with the company as you collaborate with other IT managers to grow the service desk team and maintain the overall IT infrastructure.

THE ROLE

As a Service Desk Team Lead you will be involved in the management, development and mentoring of a service desk of 12 people.

You will be heavily involved in all aspects around the management of the service desk including, but not limited to:

  • Incident management & handling escalations (including solving them yourself)
  • KPI development to improve customer service quality and team performance
  • Team rostering
  • IT budgeting & forecasting

This role also has the strong potential to eventually grow into a Service Delivery Manager position!

THE RIGHT CANDIDATE:

To be considered for this great opportunity, you will need to have at least 2 years experience managing a service desk of around 10 people. Industry experience in retail or healthcare is desirable.

You must also have exposure to most of the following technologies:

  • Active Directory
  • Windows 7/8/10
  • Office 365
  • POS systems
  • Application support: SQL, practice management systems or CRM's
  • Network printers & IP phones
  • Remote support tools
  • Ticketing systems (i.e. ServiceNow)
  • LAN/WAN
  • TCP/IP

This is a full-time, permanent position located in the Western Suburbs (Eastern Creek) of Sydney, with a remuneration package of $85-95k + super (dependent on experience).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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