Service Desk Team Leader - Parramatta
$29.00 - 35.00 / hour
23 August 2018
IT and technology
The Support Services Team Leader will be required to manage to key accountabilities, keep a pulse check on the customer's satisfaction levels and to drive autonomy for the team. They will also need to ensure they extract, analyse and proactively report on customer data to ensure we deliver a response that is meaningful and contributes to customer's objectives.
Key responsibilities include:
It is expected that the incumbent has 2-3 years' experience in a proactive services environment exceeding customer expectation. It is necessary to build relationships with regular contacts. Communication both written and verbal must be a strength of the incumbent.
Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office at [email protected] .
Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney
1 Martin Place
Sydney NSW 2000 02 9241 6255