Service Desk Team Leader - Parramatta
$29.00 - 35.00 / hour
August 23, 2018
IT and technology
The Support Services Team Leader will be required to manage to key accountabilities, keep a pulse check on the customer's satisfaction levels and to drive autonomy for the team. They will also need to ensure they extract, analyse and proactively report on customer data to ensure we deliver a response that is meaningful and contributes to customer's objectives.
Key responsibilities include:
- Customer Service - Demonstrating and driving customer centric behaviours that build the customer's confidence and desire to work with the business
- Staff Management - Ensure that processes and programs are put in place to constantly motivate staff to be customer focused and customer centric
- Reporting - Using reporting tools and dashboards accurately measure the team member's, the customer data to identify trends that are statistically significant and require proactive attention.
It is expected that the incumbent has 2-3 years' experience in a proactive services environment exceeding customer expectation. It is necessary to build relationships with regular contacts. Communication both written and verbal must be a strength of the incumbent.
Please send your resume by clicking on the apply button or for further information, contact Henry Woo in our Sydney office at [email protected] .
Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney