Level 1 Service Desk

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Salary : $40000 - $50000
Location : Parramatta
Post Date :
Employment Type : Permanent
Job Reference : BBYX180420172
Job Classification : IT & Technology

Description :


The company operates on a national level with over 400 retail stores across Australia, where you will be based in their Western Sydney office.


You will be providing excellent Level 1 service desk support to various user sites, working with Microsoft (Windows 8/10), Active Directory, Exchange and Office 365. As part of a close-knit team, you will be know how to prioritize queries and provide excellent IT support, particularly over the phone.

Key responsibilities include:

  • Level 1 Service desk support and internal-user support across various retail and company sites across Australia;
  • Remote support across desktops and over the phone, troubleshooting various apps, network, internal systems including POS systems;
  • Assistance with various ad hoc projects.


A strong problem solver and committed to customer service, you will be experienced in providing excellent IT support, offering solution orientated communications to various client sites.

You will have:

  • A strong customer focus;
  • Excellent written & verbal communication skills;
  • An ability to troubleshoot quickly and efficiently;
  • Proven experience in a similar role/environment;
  • Good knowledge and experience with Windows based technologies.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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