Level 1 service desk specialist


Salary:

$50,000.00 - $55,000.00 / annum

Location:

Parramatta

Date posted:

22 July 2019

Employment type:

Permanent

Job reference:

CJWESTSERV1000

Specialisation:

IT and technology


Description







The Company:



The Company is a growing logistics company based in the Western Suburbs of Sydney.


They are an ASX listed company with multiple locations around Australia and a large user base.



The Role:



The role will be based around providing remote troubleshooting to end-users in a level 1 capacity. Solving issues where possible and escalating the issues to a level 2 team where necessary.



The role will require someone with excellent communication skills to be able to both understand and explain issues and resolutions over the phone. The individual will be able to support software, hardware and networking issues remotely.



Skills and requirements:



  • 12 months in a level 1 service desk role

  • Experienced with Microsoft support (AD, Windows 7/8, office and outlook)

  • Excellent listener and clear communicator



The ideal candidate will have recent experience in providing level 1 customer support and will be able to communicate clearly.



The role has weekday shifts with a rotating weekend roster.



What's in it for you?



The opportunity to be involved in a growing team in the western suburbs, which is close to home! Additionally, this company offers a strong training program and potential for career growth. They have a broad team with an opportunity to grow into a systems or security space.


Apply Today


Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.


Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney



Requirements
IT support, service desk, customer service, customer support, help desk


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