IT Support


Salary:

$45000 - 50000 / annum

Location:

Parramatta

Date posted:

May 23

Employment type:

Permanent

Job Reference:

BBYX230520172

Specialisation:

IT & Technology


Description

The Company:

For the last 40 years, this company has established its name in property development, with 100 office based users. They deal with residential construction, operating in a very fast paced environment.

The Role:

In this role, you will be working through Level 1 tickets and offer an exceptional experience for customers and users who require technical support. The responsibilities of this role include but are not limited to:

  • Troubleshooting technical issues to resolution or escalate when required;
  • Providing high quality IT support over the phone and face to face;
  • Managing calls and prioritising tasks accordingly;
  • Working across a Windows environment: (AD, Windows 7/8, MS Office, Exchange, Networked printers, Citrix, Office 365);
  • Involvement in projects (DMS moving to cloud).

About You:

You will be experienced with both troubleshooting and solving problems to drive various technical solutions throughout the business, provide excellent customer service to users.

You will have:

  • Strong interpersonal and communication skills;
  • An ability to prioritize and take ownership of the role;
  • Bachelor's degree/certifications/diploma in IT (desirable);
  • Exceptional troubleshooting skills for hardware and software.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today:

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days.

Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



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