IT Support Analyst - Desktop & Helpdesk

Salary : $60000 - $65000
Location : Parramatta
Post Date :
Employment Type : Permanent
Job Reference : JBYX0409
Job Classification : IT & Technology

Description :

THE COMPANY

This company is a firmly established and highly successful international business that operates in the Supply Chain Management & Distribution industry.

They've been operating for over 50 years and are established in nearly 20 countries around the globe.

THE ROLE

This role involves working on a busy Service Desk to support 350+ users spread across multiple sites in Australia & New Zealand.

Your duties involve providing Level 1 & 2 Desktop & Helpdesk Support across hardware/software, telecommunications, applications, peripherals, network, and internal systems.

The support involves a mixture of face-to-face and remote support.

You'll be working across the following:

  • Windows 7/8
  • Active Directory
  • Outlook / Exchange
  • Office 2010
  • Network troubleshooting - TCP/IP etc
  • Windows Server 2008/2012 R2
  • SOE deployment, re-imaging PC's
  • Troubleshooting printers and mobile devices.
  • Ad hoc project work

A SUITABLE CANDIDATE?

This role is suitable for a customer service champion with IT support & troubleshooting skills across software/hardware and strong experience across Microsoft technologies.

Skills / knowledge / experience needed:

  • Active Directory administration
  • Windows 7/8
  • MS Office
  • Outlook
  • Printer troubleshooting experience
  • Mobility experience (iPhones, Androids, tablets etc)
  • General network troubleshooting knowledge (TCP/IP, WAN/LAN).
  • A friendly, energetic and enthusiastic personality.
  • Experience using a ticketing system

This is a full time permanent role located in in Western Sydney with free on-site parking and is offering $60,000 - $65,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney

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Sydney

MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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