IT Support Analyst - Desktop & Helpdesk

Salary : $60000 - $65000
Location : Parramatta
Post Date :
Employment Type : Permanent
Job Reference : JBYX0409
Job Classification : IT & Technology

Description :


This company is a firmly established and highly successful international business that operates in the Supply Chain Management & Distribution industry.

They've been operating for over 50 years and are established in nearly 20 countries around the globe.


This role involves working on a busy Service Desk to support 350+ users spread across multiple sites in Australia & New Zealand.

Your duties involve providing Level 1 & 2 Desktop & Helpdesk Support across hardware/software, telecommunications, applications, peripherals, network, and internal systems.

The support involves a mixture of face-to-face and remote support.

You'll be working across the following:

  • Windows 7/8
  • Active Directory
  • Outlook / Exchange
  • Office 2010
  • Network troubleshooting - TCP/IP etc
  • Windows Server 2008/2012 R2
  • SOE deployment, re-imaging PC's
  • Troubleshooting printers and mobile devices.
  • Ad hoc project work


This role is suitable for a customer service champion with IT support & troubleshooting skills across software/hardware and strong experience across Microsoft technologies.

Skills / knowledge / experience needed:

  • Active Directory administration
  • Windows 7/8
  • MS Office
  • Outlook
  • Printer troubleshooting experience
  • Mobility experience (iPhones, Androids, tablets etc)
  • General network troubleshooting knowledge (TCP/IP, WAN/LAN).
  • A friendly, energetic and enthusiastic personality.
  • Experience using a ticketing system

This is a full time permanent role located in in Western Sydney with free on-site parking and is offering $60,000 - $65,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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