IT Service Lead -6 Months - $550 per day + Super


Salary:

$550 / day

Location:

Parramatta

Date posted:

23 November 2017

Employment type:

Project

Job Reference:

W1010P

Specialisation:

IT and technology


Description

The Company

This is a fantastic opportunity for an IT Service Management/Delivery Lead to take the next steps in their career within an exciting a large company in a great Sydney location.

The Role

The role of the Service Management Lead is to ensure IT services are delivered by the managed service providers and other vendors in line with contractual obligations and performance metrics. The role is the owner of the service management process so is accountable for the process, governance and framework associated with those processes. In addition to the day to day accountabilities, the role also has the opportunity to review our existing process and bring in new ways of thinking so that the IT organization can to adapt to new ways of working such as DevOps, Agile, etc.

In this role you will be working across the following:

  • Process SME for ITIL service management processes such as
  • Incident and Major Incident Management
  • Problem management
  • Knowledge Management
  • Configuration Management

Your Skills

  • Experience working in a ITIL outsourced managed service environment.
  • Superior problem solving and remediation skills.
  • Excellent communication and business partnering skills.
  • Good planning and organisational skills.
  • Ability to perform under pressure.

Your Knowledge

- Degree qualifications in IT/Business or related discipline

  • Relevant certification in ITIL V3.
  • Experience with Service Management tools such as ServiceNow and Cherwell.
  • Experience using tools such as Jira, Confluence ,etc
  • Knowledge of DevOps tools such as Jenkins, Chef, etc

Your Profile

You must have 5+ years' experience as a Service Delivery Manager or similar role. You will have experience in providing application service support as well as managing SLAs with partners. Must be able to work autonomously in a busy environment.

Apply Today Please send your resume by clicking on the apply button. Please note only shortlisted candidates will be contacted. For more information, please contact Wilson Pi on 02 9240 0444.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24 1 Martin Place Sydney, NSW 2000 02 9241 6255
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