IT Service Desk - Level 2


Salary:

$60000 - 65000 / annum

Location:

Parramatta

Date posted:

June 13

Employment type:

Permanent

Job Reference:

JBYX1206

Specialisation:

IT & Technology


Description

THE COMPANY

This company is a very well-known ASX-listed Retail-based organisation with a strong network of 400+ stores across Australia & New Zealand.

They are a large household name that's developed a fantastic reputation across ANZ.

This role is based close to Blacktown in Western Sydney with free on-site parking available.

THE ROLE

Level 2 IT Service Desk Analyst position working in a busy and fast-paced environment to support 400+ locations across Australia & New Zealand.

Being in the Level 2 team you'll be handling escalations and more complex IT issues across telecommunications, applications, peripherals, networks, desktops, POS and internal systems.

Key technologies you'll be exposed to include:

  • MS Windows 7 & 8.10
  • Active Directory
  • Office365
  • Exchange 2013 & 2016
  • Citrix Xen App 7.5
  • VOIP
  • Network printers
  • Point-of-Sale (POS) systems
  • Remote support tools
  • Network troubleshooting (LAN/WAN, TCP/IP)
  • Microsoft SQL (for applications)

A SUITABLE CANDIDATE?

Suitability will heavily be determined around an individual's intelligence, initiative, problems solving skills and personality.

The following is needed:

  • Highly competent Level 2 troubleshooting and support skills inside a mid-sized Service Desk environment.
  • Extensive experience supporting Microsoft infrastructure (AD, Exchange,
  • Networking knowledge, understanding and troubleshooting (TCP/IP, WAN/LAN etc).
  • Applications support experience is beneficial (SQL troubleshooting & diagnostic tools etc).
  • Highly competent troubleshooting and problem solving skills is essential.
  • A good sense of humour!

This is a full time permanent role based near Blacktown in Western Sydney. It is offering $60,000 - $65,000 (plus super) - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



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