IT Service Desk Analyst


Salary:

$50000 - 55000 / annum

Location:

Parramatta

Date posted:

2 July 2019

Employment type:

Permanent

Job reference:

JBHI4506

Specialisation:

IT and technology


Description

About the Company



The company has successfully operated within the healthcare industry for over 25 years with more than 200+ clinics and 1500 staff cross ANZ.




Their office is in Western Sydney with free onsite parking.




The Role



As the Service Desk Analyst, you'll be responsible for providing remote support for desktops, hardware, software, and network connectivity.




You will be providing level 1 IT support to staff connected to the company network, acting as the primary point of contact for a range of IT troubleshooting and end user needs.



Your duties will involve using service desk software, across telecommunications, server/network, desktops and internal systems, reporting directly to Service Desk Team Leader.



Ensuring SLA's are met in the form of on-time delivery of problem resolution, you will be working with the following technologies:



  • Active Directory

  • Microsoft OS

  • Windows 7 / 8 / 10

  • Outlook

  • Networking knowledge (TCP/IP, WAN/LAN)

  • Some experience with ITSM system (ServiceNow) is favorable.



A Suitable Candidate:



The following is required:



  • 2 years + experience providing Level 1 help desk experience across Windows OS, Citrix, and Active Directory

  • Available for Weekday shift + on-call weekend roster if needed

  • Proven experience dealing with stakeholders at all levels

  • Excellent communication skills

  • A friendly and approachable yet professional personality




This is a full-time permanent role located in Western Sydney and is offering $50,000 - 55,000 (plus super) - depending on experience.



The role will start as a 12-month fixed term contract before the opportunity to move into a permanent capacity



*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.



Apply Today


Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.


Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney

Requirements
Active Directory, Outlook, Windows OS, Service Now, Networking (TCP/IP, WAN/LAN)


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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